Delete my account and data

Last updated: 25 September 2026

You can close your Bariki Pharmacy account and ask us to delete the personal data held with it. This page explains how to ask, what is removed, and what we have to keep.

1. How to ask

Send the request from the phone number or email address registered to the account:

Tell us the business name and the phone number the account signs in with. We may call that number back to confirm the request really comes from the business, because deletion cannot be undone.

2. What we delete

  • The account and its sign-in number.
  • The owner's name, contact phone number and email address.
  • The business location and map coordinates.
  • The registration documents you uploaded, including the licence and TIN certificate files.
  • Delivery addresses and driver instructions saved with your account.
  • If you use the POS till, the copy of its records on our server: your sales receipts, including any customer names and phone numbers recorded at the counter, your shelf and prices, your stock and batches, and your shifts and cash counts.

Once this is done the account can no longer sign in or order.

3. What we have to keep, and for how long

We cannot delete everything, because the law requires a supplier of medicines to be able to show what was supplied, to whom and when, and tax law requires us to keep sales records. After deletion we retain:

  • invoices, receipts and the record of which products and batches went to your facility, together with the business name, licence number and TIN they were issued to, for five years from the date of each invoice;
  • any unpaid balance and the correspondence about it, until it is settled, or for five years from the last invoice if that is later.

These records are kept for that purpose only, and are not used to market to you or to rebuild your account. When the five years are up they are deleted.

4. How long it takes

We confirm the request within a few working days and complete the deletion within 30 days. If an order is still in progress or an invoice is unpaid, we will finish or settle it first and tell you when.

5. Removing the app and its local data

Your phone keeps your language, your signed-in account and any unsent cart. Sign out from Account in the app to clear the signed-in account, or uninstall the app to remove all of it. Neither affects the records on our server, so send the request above as well if you want those deleted.

If you use the POS, your sales, your shelf and your day's takings are kept on the phone and a copy is sent to our server, so a new or reinstalled phone can restore them. Closing your account deletes our copy (see section 2); uninstalling the app deletes the one on the phone. Once both are gone there is nothing left to restore from, so print or close off the till first if you still need those records.

6. If you change your mind

Nothing happens until we confirm with you, so call us before then and we will stop it. After deletion the account cannot be restored, and you would need to register and be verified again.

Bariki Pharma Group Limited, Plot 6, Block 27, Kipata/Nyamwezi St, Kariakoo, Ilala, P.O. Box 13863, Dar es Salaam, Tanzania.
+255 22 218 1390 · +255 744 221 315 · barikihq@barikipharmacy.co.tz
TIN 119-936-144 · TMDA account reference 26231

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